Octmark + Arbe Living

about Arbe Living

Arbe Living is a company that deals in modular furniture and has been established specifically to meet the demands and cater to the unique wants and needs of their customers. The company is a Private Limited firm and indeed it is growing at an extremely high pace. The inception behind the company was conceived by a team of motivated young entrepreneurs.

Reviewed on
5/5
26000
+

Hours delivered back to the business

200
+

Lead Conversions has successfully acquired

98
%

Success rate on PPC Stratagies

5
+

Tools are used for Increasing ROI

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
Tecnologia do

Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

The Results

The Technology that we use to support Arbe Living

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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2

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3

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